Privacy Policy
Effective date: April 1, 2026 · Last updated: April 1, 2026
ECONOVA CONSULTING PTE LIMITED (trading as "DeliverTrack", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our time tracking service.
1. Information We Collect
Information you provide
- Account information: Name, email address, and password when you register
- Profile information: Timezone and currency preferences
- Time tracking data: Projects, tasks, time entries, descriptions, and reports you create
- Payment information: Processed and stored by Paddle (our payment processor) — we do not store your credit card details
Information collected automatically
- Usage data: Pages visited, features used, and general usage patterns
- Device information: Browser type, operating system, and screen resolution
- Cookies: Session cookies required for authentication (see Section 5)
Information from third parties
- Google OAuth: If you sign in with Google, we receive your name, email, and profile picture from Google. We do not access your Google contacts, calendar, or other data.
2. How We Use Your Information
We use your information to:
- Provide and operate the DeliverTrack service
- Authenticate your identity and maintain your session
- Process your subscription payments (via Paddle)
- Send essential service communications (account verification, billing, security alerts)
- Improve the Service based on usage patterns
- Respond to your support requests
We do not sell your personal information to third parties. We do not use your data for advertising purposes.
3. Payment Processing
All payment processing is handled by Paddle.com Market Limited, which acts as the Merchant of Record. Paddle collects and processes your payment information in accordance with their own Privacy Policy. We do not have access to your full credit card number.
4. Data Storage and Security
Your data is stored on secure servers. We implement industry-standard security measures including:
- Encrypted passwords (bcrypt hashing)
- HTTPS encryption for all data in transit
- HTTP-only session cookies
- Parameterized database queries to prevent SQL injection
While we take reasonable measures to protect your data, no method of electronic storage is 100% secure. We cannot guarantee absolute security.
5. Cookies
DeliverTrack uses only essential cookies required for the Service to function:
- Session cookie (dt_token): Keeps you logged in. Expires after 30 days. HTTP-only, secure.
We do not use tracking cookies, advertising cookies, or third-party analytics cookies.
6. Data Retention
- Active accounts: Your data is retained as long as your account is active
- Cancelled accounts: Your data is retained for 30 days after cancellation, then permanently deleted
- Account deletion: You may request deletion of your account and all associated data at any time by contacting us
7. Your Rights
You have the right to:
- Access your personal data (available through the app and CSV export)
- Correct inaccurate personal data
- Delete your account and personal data
- Export your data in CSV format
- Object to processing of your data
To exercise any of these rights, contact us at support@delivertrack.me.
8. Third-Party Services
We use the following third-party services:
9. Children's Privacy
DeliverTrack is not intended for users under 18 years of age. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email. Your continued use of the Service constitutes acceptance of the updated policy.
11. Contact
If you have questions about this Privacy Policy or your data, contact us:
ECONOVA CONSULTING PTE LIMITED (trading as DeliverTrack)
Email: support@delivertrack.me